Privacy Policy

Last Updated: March 2026

1. Introduction

Tripoheal ("we", "our", or "us") is committed to protecting the privacy of our website visitors, patients, and users. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our medical tourism services.

Our practices follow applicable Indian laws including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By using our website or services, you agree to the terms outlined in this Privacy Policy. We may update this policy periodically, and the revised version will be posted on this page.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when contacting us or requesting medical consultation services, including:

• Name
• Email address
• Phone or WhatsApp number
• Country or nationality
• Passport details (if required for medical travel assistance)
• Other demographic information

Medical Information

To facilitate medical consultations and treatment planning, you may voluntarily provide health-related information such as:

• Medical reports and diagnostic results
• Previous treatment history
• Doctor prescriptions or recommendations
• Current medications or allergies
• Health condition details

This sensitive information is shared with hospitals or doctors only for medical evaluation and only with your consent.

Website Usage Information

We may automatically collect certain technical information when you visit our website, including IP address, browser type, device information, pages visited, and website interaction data. This helps us improve website performance and user experience.

3. How We Use Your Information

The information collected may be used for the following purposes:

• Responding to inquiries and providing consultation services
• Sharing medical reports with doctors or hospitals for evaluation
• Helping patients plan treatment in India
• Assisting with medical visa guidance and travel arrangements
• Improving website functionality and user experience
• Sending service updates or relevant communications
• Preventing fraudulent activities and maintaining platform security

4. Sharing of Information

We may share information in limited circumstances necessary to provide our services:

• With hospitals, doctors, or healthcare providers for medical consultation
• With service providers assisting with website operations or communications
• With travel or accommodation partners for medical travel coordination
• With authorities if required by applicable laws or legal processes

Tripoheal does not sell or rent personal information to third parties.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data. Security measures include SSL encryption, secure databases, restricted system access, and regular monitoring of data practices.

While we strive to protect your personal information, no online transmission or storage system can be guaranteed to be completely secure.

6. Cookies

Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and improve services. You may disable cookies through your browser settings if preferred.

7. Your Rights

Subject to applicable laws, you may request to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete data
• Request deletion of personal data where feasible
• Withdraw consent for processing medical information

8. Third-Party Websites

Our website may contain links to external websites. Tripoheal is not responsible for the privacy practices or content of those websites.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updated policies will be published on this page with the revised date.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, you may contact us:

Tripoheal
Email: info@tripoheal.com
Phone / WhatsApp: +91 9958087437
Location: Delhi, India